About Me

The neonatal intensive care unit at Jimmy's hospital in Leeds
Neonatal Intensive Care Unit

I’m an ergonomist/human factors designer. My work largely focuses on the the people (user) aspects of systems, i.e., usability, user experience (UX), user-centred design, interaction design, the role of people in making systems dependable and resilient, and so on.

After graduating in Computing Science, I started out in industrial software development, mostly developing user interfaces. Returning to university, I gained postgraduate qualifications in cognitive science (MPhil), and then human factors (PhD). I then moved into academia full-time, where all of my (interdisciplinary) work has involved collaborating with people in industry (health and social care, defence, air transportation, and oil & gas). At York, I worked with Andrew Monk, Alan Burns and Michael Harrison as part of the Interdisciplinary Research Collaboration in Dependability of Computer- Based Systems (known as DIRC), before working with Ian Sommerville at St Andrews on the Large-scale Complex IT Systems initiative (LSCITS). You can view a list of my academic publications here.

Together with Frank Ritter and Elizabeth Churchill, I authored the book Foundations for Designing User-Centered Systems: What System Designers Need to Know About People. Stu Card (one of the pioneers in Human-Computer Interaction) said of it: “It looks great! It’s going to be really useful. This may be the best HCI text so far.”

I now work for myself, offering services (consultancy, training and carrying out research) in human factors, usability, user experience and user-centred design. I’ve written papers, given talks and delivered courses in all these areas. I also offer proof checking and editing services (mostly working with International Science Editing).

Together with an ex-colleague in the US, I’m working on the design (using Balsamiq Wireframes) and development of an app to support the live music industry, called the UniGuide to Live Music. It’s currently available as a mobile friendly, secure web site. The app reflects a long-standing passion for music. For several years I wrote live and album reviews for several blues magazines, although my musical tastes are very broad. I currently curate a weekly playlist on soundcloud.

You can contact me using this form.